Refund policy

Last updated: October 23, 2026

At Stark Posters (starkposters.com), every framed poster is made to order specifically for you once your order is placed. Because each piece is custom-produced on demand, we handle returns and refunds as outlined below.

Damaged, Defective, or Misprinted Items

If your poster or frame arrives damaged, defective, misprinted, or does not match the item you ordered, we will gladly send a free replacement or issue a full refund. To report an issue:

Contact us at starkposters@gmail.com within 30 days of delivery.
Include your order number and clear photos showing the damage, defect, or print issue (along with photos of the outer packaging if damaged in transit).

Once verified, we will arrange a replacement print at no additional cost to you or refund your original payment method in full. You do not need to return a damaged item unless we specifically ask you to.

Lost Packages

If your package is lost in transit and has not arrived past the estimated delivery window, please contact us at starkposters@gmail.com no later than 30 days after the estimated delivery date. We will investigate with the carrier and our fulfillment partner and send a replacement or issue a refund.

Made-to-Order Items, Buyer's Remorse & Exchanges

Because every Stark Posters print is individually made to order through our fulfillment partner (Printful), we do not hold stock and cannot accept returns, refunds, or size/frame exchanges due to a change of mind or ordering the wrong size or frame colour, except where mandatory consumer protection laws in your jurisdiction require otherwise.

For Custom Ski Resort Posters, we send you a digital preview to approve before your poster goes to print. Once you approve the preview and production begins, the order is final unless it arrives damaged or defective.

Order Cancellations or Changes

Orders enter production shortly after checkout. If you need to cancel or update your size, frame colour, or shipping address, please email starkposters@gmail.com as soon as possible. If production has not yet started, we will gladly update or cancel your order.

Refund Processing

Approved refunds are credited back to your original method of payment. Please allow 5–10 business days for your bank or card issuer to post the refund to your account.